Archives for March 2012

Help Desk Enhancement

March 19, 2012 By

We have enhanced the help desk form that is built into all MissionConnect applications.  You may now attach one or two image files, such as screen captures, to help explain the problem that you are having.  Attaching images is an optional part of the help desk form.  The more detail that you can provide about your issue, either through a detailed description or by using images, allows us to respond more quickly with a solution.

The red outlined area in the image below shows the new image attachment fields on the help desk form.

Filed Under: MissionConnect Tagged With:

Benefits Overpayments

March 12, 2012 By

After a discussion with many of our MissionConnect: Benefits users, we have implemented a solution to handle overpayments very similar to how they previously functioned in MissionBase.  This restored feature is now available in MC: Benefits Version 0.734.  Next time you open the application you will automatically be updated to the latest version.

Here is a brief example to demonstrate how this functionality works; Jim sent in a check for $182.82 to pay for three months of his dental and vision insurance, resulting in an overpayment.

The following image shows his payment being over applied to each benefit type to cover the three months of premiums.

His next statement will show he has a credit balance and does not need to send a payment.

The credit balance on his account can then be applied against the new invoices as shown here.

 

Filed Under: Benefits